Swiss Federal Elections 2019


An interactive visualisation of the Swiss National Council by canton and party.
Data Source: Bundesamt für Statistik, retrieved on 21 October 2019

Tools used
Flourish
Creative Fields
Data Visualisation
Published
October 2019
Mark

Chocolat


Brief summary
Chocolate gift packaging concept with a “Swiss cross” knob (personal project).



Tools used
Blender
Adobe Photoshop
Creative Fields
Packaging Design
Branding
Published
June 2019
Mark

SwiftBox


Brief summary
SwiftBox is a refined version of a customer support tool that was devised for internal use by a Helsinki law firm. My initial part in the project was to enhance the user experience and design a new user interface. When I revisited the project in 2019, I refined the concept, further improved the user interface and developed a visual identity for it.



Background

We are generally inclined to do business with and remain loyal to brands that provide a great customer service. Microsoft's State of Global Customer Service report 2017 has revealed that customer service impacts brand choice and loyalty for 96 percent of consumers around the globe.

Customer expectations are rising with the advances in digital technology, in particular among younger customers who are 18-34 years of age. They expect customer service to be faster, more convenient, and more knowledgeable than ever before.

Companies are recognising the positive impact customer service can make on customer retention and loyalty, and they are seeking ways to deliver on these heightened expectations. Many are investing in a customer service that places the customers, their experiences, sentiments and needs into the centre.

The progress towards a personalised and effortless customer service is made possible, in part, by automation. Companies collect data from interactions with customers and automate targeted actions based on that data. Having real-time insight into the customers’ experience enables them to send the right message at the right time. As a result, the customers are more likely to feel happy and recognised, and the companies drive sales - a win on both sides.

The people working in customer service benefit from automation as well. They receive large volumes of tickets which they need to resolve every day. This task, if done manually, can be stressful, repetitive and overwhelming at times. Given that very few of these tickets are actually unique - for the most part, they are about bugs, simple questions or issues that many other customers have already brought up - there is a great time-saving potential in automation. It empowers customer support agents to put their time to the best use!

Our solution

SwiftBox is designed to help customer support agents stay on top of their inboxes while freeing up time for extra productivity. Let’s take a look at how it works.

The user can define rules by which incoming tickets are sorted and assign them to larger subject groups.


They can see what keywords are trending and easily regroup them if needed.


The main workspace interface lets the user toggle between tickets and generate a response with just a few clicks.



They can choose to see all tickets (ordered by urgency) or only those of high or medium priority.

The response is generated from text blocks that have been prewritten and stored in the system. The particular text block is determined by subject area > applicable option > specification > applicable option. The user can join together any number of text blocks and rearrange, modify or personalise them before clicking the send button.




    Tools used
    Sketch
    InVision
    Adobe Illustrator
    Creative Fields
    UI/UX
    Branding
    Published
    July 2019
Mark

Legal Fact Sheet Icons


Brief summary
I designed a small set of icons as part of a fact sheet on the guidelines around filming in the public sphere.





Tools used
Adobe Illustrator
Creative Fields
Graphic Design
Published
June 2019
Mark

European Elections


Brief summary
The European Parliament Elections 2019 were just around the corner when I received the task to design the campaign for a candidate of the Centre Party of Finland. Working on a political campaign was a bit of new ground for me, but I went about it in a familiar way - by studying the audience and drawing upon their real lives, needs and concerns. The team and I made use of both the traditional and digital media to reach different voter groups across the country. Beyond that, we also made an effort to reach Finnish citizens living abroad. The time was scant and we went with our gut when quick decisions were needed rather than iterating over the design. As the material was printed and brought into use, the feedback was uplifting. I’m very fond of projects that open up new realms and inspire me to learn, and this was definitely one of them!



Tools used
Adobe Illustrator
Adobe Photoshop
Blender
Sketch
Creative Fields
Branding
Illustration
Graphic Design
Web Design
Animation
3D
Credits
The candidate’s portrait and the photo of the street scene were provided by the candidate
Published
May 2019
Mark